Tracked shipping on every order

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Shipping Policy

Where we deliver

We deliver within the United Kingdom. If you are outside the UK and would like to place an order, contact us at info@janetcollection.shop and we will let you know if we can help.

Delivery options and prices

  • UK standard delivery — £4.99. Typically arrives within 2–3 working days of dispatch.
  • UK standard delivery — free on orders over £50. Applied automatically at checkout.
  • UK express delivery — £6.99.

All prices are in pounds sterling and include VAT where applicable. The delivery cost for your order is shown in your basket and again at checkout before you pay.

Dispatch times

Orders are dispatched within 1–2 working days (Monday to Friday, excluding bank holidays). Orders placed over the weekend are processed the next working day. During busy periods dispatch may take slightly longer — we will let you know if there is a delay.

Tracking

Once your order is dispatched you will receive a confirmation email with tracking details so you can follow your parcel.

Missing, late or damaged parcels

If your order has not arrived within 10 working days of dispatch, or arrives damaged, email us at info@janetcollection.shop with your order number and we will put it right — whether that is a replacement or a refund. This does not affect your statutory rights.